{"id":15205,"date":"2019-09-16T09:19:15","date_gmt":"2019-09-16T12:19:15","guid":{"rendered":"https:\/\/feninjer.com.br\/?p=15205"},"modified":"2019-09-16T09:19:15","modified_gmt":"2019-09-16T12:19:15","slug":"como-esta-a-sua-comunicacao-com-os-clientes","status":"publish","type":"post","link":"https:\/\/feninjer.com.br\/?p=15205","title":{"rendered":"Como est\u00e1 a sua comunica\u00e7\u00e3o com os clientes?"},"content":{"rendered":"<p><em>Com tantos canais dispon\u00edveis hoje, \u00e9 preciso organizar\u00a0<\/em><\/p>\n<p><strong>D\u00e9bora Rodrigues<\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-15207\" src=\"https:\/\/feninjer.com.br\/wp-content\/uploads\/2019\/09\/comunica\u00e7\u00e3o_clientes.jpg\" alt=\"\" width=\"586\" height=\"416\" srcset=\"https:\/\/feninjer.com.br\/wp-content\/uploads\/2019\/09\/comunica\u00e7\u00e3o_clientes.jpg 586w, https:\/\/feninjer.com.br\/wp-content\/uploads\/2019\/09\/comunica\u00e7\u00e3o_clientes-360x256.jpg 360w, https:\/\/feninjer.com.br\/wp-content\/uploads\/2019\/09\/comunica\u00e7\u00e3o_clientes-570x405.jpg 570w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/p>\n<p>H\u00e1 pouco mais de 10 anos, quando o cliente queria conversar com a sua loja haviam poucas possibilidades, certo? Ou ele ia at\u00e9 a joalheria ou, no m\u00e1ximo, podia telefonar ou mandar e-mail. Agora, al\u00e9m de chats no site, formul\u00e1rio do blog, whatsapp, telegram e tantos outros aplicativos ainda temos as redes sociais.<\/p>\n<p>Grande parte das lojas oferecem aos seus clientes oito ou mais maneiras diferentes de entrar em contato com elas para atendimento e suporte ao cliente. S\u00e3o muitos canais para gerenciar e, quanto mais lugares voc\u00ea precisar conferir, maior a chance de deixar passar uma mensagem importante. Fato \u00e9 todos esses canais acabam gerando um volume grande trabalho e sobrecarregando a equipe. E nesse limbo, muita coisa importante pode se perder, como a solicita\u00e7\u00e3o de um cliente para obter um item comprado, d\u00favidas com rela\u00e7\u00e3o \u00e0s pe\u00e7as, perguntas diversas sobre entrega, valores, qualidade dos produtos, entre outros.<\/p>\n<p>O primeiro ponto a considerar \u00e9: a joalheria n\u00e3o precisa estar em todos os lugares. Fa\u00e7a uma pesquisa e veja os meios mais usados pelo cliente e garante que por meio dele a comunica\u00e7\u00e3o seja mais efetiva. Voc\u00ea pode escolher apenas os dois ou at\u00e9 tr\u00eas principais canais de comunica\u00e7\u00e3o usados pela maioria dos seus clientes e informar que voc\u00ea cuida do atendimento ao cliente por meio desses canais espec\u00edficos.<\/p>\n<p>Consolide os m\u00e9todos de contato que voc\u00ea usa para oferecer suporte e atendimento ao cliente. Ao centralizar sua comunica\u00e7\u00e3o com o cliente, essa parte de seu neg\u00f3cio se tornar\u00e1 um pouco mais simples e eficiente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Com tantos canais dispon\u00edveis hoje, \u00e9 preciso organizar\u00a0 D\u00e9bora Rodrigues H\u00e1 pouco mais de 10 anos, quando o cliente queria conversar com a sua loja haviam poucas possibilidades, certo? Ou ele ia at\u00e9 a joalheria ou, no m\u00e1ximo, podia telefonar ou mandar e-mail. Agora, al\u00e9m de chats no site, formul\u00e1rio do blog, whatsapp, telegram e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15207,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[102,6],"tags":[582,563,535,280,584],"class_list":["post-15205","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicacao-e-marketing","category-gestao","tag-atendimento","tag-cliente","tag-comunicacao","tag-joalheria","tag-venda"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como est\u00e1 a sua comunica\u00e7\u00e3o com os clientes? - FENINJER+ 2026 | A Maior Feira de Joias da Am\u00e9rica Latina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/feninjer.com.br\/?p=15205\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como est\u00e1 a sua comunica\u00e7\u00e3o com os clientes? - FENINJER+ 2026 | A Maior Feira de Joias da Am\u00e9rica Latina\" \/>\n<meta property=\"og:description\" content=\"Com tantos canais dispon\u00edveis hoje, \u00e9 preciso organizar\u00a0 D\u00e9bora Rodrigues H\u00e1 pouco mais de 10 anos, quando o cliente queria conversar com a sua loja haviam poucas possibilidades, certo? 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