{"id":20265,"date":"2021-03-10T12:49:57","date_gmt":"2021-03-10T15:49:57","guid":{"rendered":"https:\/\/feninjer.com.br\/?p=20265"},"modified":"2021-03-15T10:03:50","modified_gmt":"2021-03-15T13:03:50","slug":"como-o-customer-experience-pode-ajudar-joalherias","status":"publish","type":"post","link":"https:\/\/feninjer.com.br\/?p=20265","title":{"rendered":"Como o Customer Experience pode ajudar joalherias"},"content":{"rendered":"<p><em><span style=\"font-weight: 400;\">\u00c9 fundamental comunicar ao cliente os valores e universo da marca durante o contato com ele<\/span><\/em><\/p>\n<p><strong><em>Por Clara Lemos<\/em><\/strong><\/p>\n<figure id=\"attachment_20268\" aria-describedby=\"caption-attachment-20268\" style=\"width: 586px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-20268\" src=\"https:\/\/feninjer.com.br\/wp-content\/uploads\/2021\/03\/materia_Experiencia-do-consumidor.jpg\" alt=\"Customer Experience\" width=\"586\" height=\"416\" srcset=\"https:\/\/feninjer.com.br\/wp-content\/uploads\/2021\/03\/materia_Experiencia-do-consumidor.jpg 586w, https:\/\/feninjer.com.br\/wp-content\/uploads\/2021\/03\/materia_Experiencia-do-consumidor-360x256.jpg 360w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><figcaption id=\"caption-attachment-20268\" class=\"wp-caption-text\">Foto Pexels<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Customer Experience, ou Experi\u00eancia do Cliente, diz respeito \u00e0s percep\u00e7\u00f5es e impress\u00f5es que os clientes t\u00eam de uma joalheria ap\u00f3s o contato com ela. Engana-se quem pensa que esse contato acontece apenas no momento da compra, ele vem antes e depois disso. O contato com a joalheria antes do ato de compra pode ser por meio do consumo de conte\u00fados disponibilizados no site da marca, com artigos informativos, como \u201cquais os melhores estilos de an\u00e9is de noivado.\u201d Disponibilizando conte\u00fados de qualidade e solucionando a d\u00favida do cliente, o chamado marketing de conte\u00fado, far\u00e1 com que ele considere comprar da sua marca quando decidir realizar a compra.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">A experi\u00eancia do cliente deve ser levada em conta tamb\u00e9m no momento de planejamento das redes sociais da marca e do seu site. Fazer com que o momento da descoberta dos produtos e navega\u00e7\u00e3o no site seja da forma mais simples e r\u00e1pida poss\u00edvel aumenta consideravelmente a chance do cliente comprar. Existe desist\u00eancia da compra quando o cliente encontra dificuldade em navegar pelo site e quando as fotos e as descri\u00e7\u00f5es est\u00e3o em baixa qualidade e incompletas, por exemplo.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Outro momento importante na jornada de compra do cliente deve ser o momento de realiza\u00e7\u00e3o da mesma. As formas de pagamento, clareza sobre as garantias que ele tem, disponibilizar as informa\u00e7\u00f5es de envio em tempo real, cuidado com a embalagem e saber comunicar o universo da marca ao prepar\u00e1-la s\u00e3o pontos importantes para uma boa experi\u00eancia do cliente. O suporte p\u00f3s-compra, como estar preparado para receber reclama\u00e7\u00f5es ou disponibilizar a troca do produto s\u00e3o essenciais ao estabelecer um bom relacionamento entre cliente e joalheria.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9 fundamental comunicar ao cliente os valores e universo da marca durante o contato com ele Por Clara Lemos Customer Experience, ou Experi\u00eancia do Cliente, diz respeito \u00e0s percep\u00e7\u00f5es e impress\u00f5es que os clientes t\u00eam de uma joalheria ap\u00f3s o contato com ela. Engana-se quem pensa que esse contato acontece apenas no momento da compra, [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":20268,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[12],"tags":[535,1058,1237,218,4054,363],"class_list":["post-20265","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atendimento-e-vendas","tag-comunicacao","tag-customer-experience","tag-experiencia-do-cliente","tag-gestao","tag-suporte","tag-vendas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como o Customer Experience pode ajudar joalherias - FENINJER+ 2026 | A Maior Feira de Joias da Am\u00e9rica Latina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/feninjer.com.br\/?p=20265\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como o Customer Experience pode ajudar joalherias - FENINJER+ 2026 | A Maior Feira de Joias da Am\u00e9rica Latina\" \/>\n<meta property=\"og:description\" content=\"\u00c9 fundamental comunicar ao cliente os valores e universo da marca durante o contato com ele Por Clara Lemos Customer Experience, ou Experi\u00eancia do Cliente, diz respeito \u00e0s percep\u00e7\u00f5es e impress\u00f5es que os clientes t\u00eam de uma joalheria ap\u00f3s o contato com ela. 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