{"id":22679,"date":"2022-02-18T12:00:22","date_gmt":"2022-02-18T15:00:22","guid":{"rendered":"https:\/\/feninjer.com.br\/?p=22679"},"modified":"2022-02-18T10:16:15","modified_gmt":"2022-02-18T13:16:15","slug":"vivara-avanca-na-sua-transformacao-digital","status":"publish","type":"post","link":"https:\/\/feninjer.com.br\/?p=22679","title":{"rendered":"Vivara avan\u00e7a na sua transforma\u00e7\u00e3o digital"},"content":{"rendered":"<h4><em>Rede de joalheria amplia a automatiza\u00e7\u00e3o de seus processos, visando atender os colaboradores espalhados em mais de 280 pontos de vendas <\/em><\/h4>\n<p><strong>Da Reda\u00e7\u00e3o<\/strong><\/p>\n<figure id=\"attachment_22680\" aria-describedby=\"caption-attachment-22680\" style=\"width: 586px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-22680 size-full\" src=\"https:\/\/feninjer.com.br\/wp-content\/uploads\/2022\/02\/portal-1-3.png\" alt=\"\" width=\"586\" height=\"416\" srcset=\"https:\/\/feninjer.com.br\/wp-content\/uploads\/2022\/02\/portal-1-3.png 586w, https:\/\/feninjer.com.br\/wp-content\/uploads\/2022\/02\/portal-1-3-360x256.png 360w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><figcaption id=\"caption-attachment-22680\" class=\"wp-caption-text\">Foto por rawpixel.com &#8211; br.freepik.com<\/figcaption><\/figure>\n<p>A rede de joalheria Vivara deu mais um passo importante na sua jornada de transforma\u00e7\u00e3o digital ao automatizar a gest\u00e3o de servi\u00e7os. A implementa\u00e7\u00e3o faz parte de uma s\u00e9rie de automa\u00e7\u00f5es e integra\u00e7\u00f5es em desenvolvimento que visam otimizar a experi\u00eancia dos mais de 3 mil colaboradores da rede, permitindo o acesso \u00e0s principais demandas internas em uma \u00fanica plataforma, no caso, a solu\u00e7\u00e3o SoftExpert.<\/p>\n<p>\u201cIdentificamos que a solu\u00e7\u00e3o reunia diversas fun\u00e7\u00f5es em uma \u00fanica ferramenta e que ela se adequa bem \u00e0s estrat\u00e9gias do nosso neg\u00f3cio e \u00e0s necessidades do dia a dia, al\u00e9m do seu custo ser mais atrativo, se comparado aos demais players de mercado\u201d, ressalta Tabata Kijotoki, coordenadora de efici\u00eancia da Vivara.<\/p>\n<p>Um dos desafios da empresa \u2013 que tem hoje mais de 280 pontos de vendas espalhados por todo o pa\u00eds, al\u00e9m da f\u00e1brica em Manaus e do escrit\u00f3rio administrativo em S\u00e3o Paulo &#8211; era reduzir a quantidade de e-mails que circulam entre as \u00e1reas corporativas e as lojas, al\u00e9m de melhorar a rastreabilidade dos processos. \u201cNosso principal objetivo com as automa\u00e7\u00f5es \u00e9 facilitar o dia a dia do colaborador no acesso \u00e0s informa\u00e7\u00f5es e tamb\u00e9m a lideran\u00e7a, permitindo que boa parte do tempo antes despendido com atividades operacionais seja dedicado para atividades estrat\u00e9gicas\u201d, pontua.<\/p>\n<p>Segundo Tabata, com os processos de neg\u00f3cio e a gest\u00e3o dos servi\u00e7os automatizados foi poss\u00edvel melhorar a rastreabilidade das informa\u00e7\u00f5es, aumentar a produtividade e o controle dos indicadores. \u201cOs ganhos s\u00e3o muitos! Com a implementa\u00e7\u00e3o da ferramenta conseguimos reduzir o volume de e-mails, ter controle dos SLAs das atividades, indicadores dispon\u00edveis em tempo real, dashboards customizados de acordo com a necessidade e padroniza\u00e7\u00e3o dos processos\u201d, afirma.<\/p>\n<p>A coordenadora da Vivara ainda destaca a import\u00e2ncia de a\u00e7\u00f5es vinculadas a essa nova cultura corporativa voltada ao processo de transforma\u00e7\u00e3o digital, de forma a mudar o <em>mindset<\/em> dos usu\u00e1rios, ressaltando que os novos processos facilitar\u00e3o sua jornada. \u201cEm 2021, tivemos um aumento de aproximadamente 80% de solicita\u00e7\u00f5es e processos transacionados na ferramenta, se comparado a 2020, este \u00e9 um indicador muito importante e que nos traz a certeza de que estamos no caminho certo\u201d, afirma Tabata.<\/p>\n<p><strong>Pr\u00f3ximos passos<\/strong><\/p>\n<p>Como parte da trilha de evolu\u00e7\u00e3o digital, em novembro de 2021, a Vivara, em parceria com Take Blip, lan\u00e7ou a Vicky, um chatbot destinado aos colaboradores. A assistente virtual que hoje atende \u00e0s demandas do departamento pessoal, oferecer\u00e1 outros servi\u00e7os, como o service desk, a partir da integra\u00e7\u00e3o com o SoftExpert Suite, que j\u00e1 est\u00e1 em fase de implementa\u00e7\u00e3o. \u201cA su\u00edte da SoftExpert faz parte da Transforma\u00e7\u00e3o Digital da Vivara, e como pr\u00f3ximos passos queremos integr\u00e1-la com outras solu\u00e7\u00f5es, como nosso ERP, e desenvolver mais projetos de automa\u00e7\u00e3o de processos com as solu\u00e7\u00f5es de RPA (Robotic Process Automation) e chatbot\u201d, finaliza.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rede de joalheria amplia a automatiza\u00e7\u00e3o de seus processos, visando atender os colaboradores espalhados em mais de 280 pontos de vendas Da Reda\u00e7\u00e3o A rede de joalheria Vivara deu mais um passo importante na sua jornada de transforma\u00e7\u00e3o digital ao automatizar a gest\u00e3o de servi\u00e7os. A implementa\u00e7\u00e3o faz parte de uma s\u00e9rie de automa\u00e7\u00f5es e [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":22680,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[128],"tags":[3934,4742,4741,252],"class_list":["post-22679","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-de-olho","tag-chatbot","tag-sistema","tag-transformacaodigital","tag-vivara"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vivara avan\u00e7a na sua transforma\u00e7\u00e3o digital - FENINJER+ 2026 | A Maior Feira de Joias da Am\u00e9rica Latina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/feninjer.com.br\/?p=22679\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vivara avan\u00e7a na sua transforma\u00e7\u00e3o digital - FENINJER+ 2026 | A Maior Feira de Joias da Am\u00e9rica Latina\" \/>\n<meta property=\"og:description\" content=\"Rede de joalheria amplia a automatiza\u00e7\u00e3o de seus processos, visando atender os colaboradores espalhados em mais de 280 pontos de vendas Da Reda\u00e7\u00e3o A rede de joalheria Vivara deu mais um passo importante na sua jornada de transforma\u00e7\u00e3o digital ao automatizar a gest\u00e3o de servi\u00e7os. 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