{"id":3154,"date":"2017-10-05T14:52:38","date_gmt":"2017-10-05T17:52:38","guid":{"rendered":"https:\/\/feninjer.com.br\/bracelete-rouba-cena-no-leilao-da-eterna-bonequinha-de-luxo-copy\/"},"modified":"2017-10-09T10:01:38","modified_gmt":"2017-10-09T13:01:38","slug":"quando-a-clienterapia-e-necessaria","status":"publish","type":"post","link":"https:\/\/feninjer.com.br\/?p=3154","title":{"rendered":"Quando a \u201cClienterapia\u201d \u00e9 necess\u00e1ria"},"content":{"rendered":"<p><em>Por Cl\u00e1udia Santana<\/em><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-3157\" src=\"https:\/\/feninjer.com.br\/wp-content\/uploads\/2017\/10\/46583908.jpg\" alt=\"\" width=\"415\" height=\"600\" srcset=\"https:\/\/feninjer.com.br\/wp-content\/uploads\/2017\/10\/46583908.jpg 346w, https:\/\/feninjer.com.br\/wp-content\/uploads\/2017\/10\/46583908-208x300.jpg 208w\" sizes=\"(max-width: 415px) 100vw, 415px\" \/><\/p>\n<p>Muito se fala em atendimento ao cliente e, de fato, a maioria das empresas j\u00e1 entendeu a import\u00e2ncia de colocar o consumidor em primeiro lugar, proporcionando a ele uma experi\u00eancia encantadora. No entanto, na pr\u00e1tica, poucas marcas conseguem ir al\u00e9m dos jarg\u00f5es e converter essa filosofia em um servi\u00e7o satisfat\u00f3rio. Por outro lado, o consumo de maneira global est\u00e1 sendo revisto, principalmente pela gera\u00e7\u00e3o Millennial. Os impactos da era da colabora\u00e7\u00e3o, do compartilhamento e do consumo respons\u00e1vel j\u00e1 est\u00e3o sendo sentidos no varejo.<\/p>\n<p>Atualizar esse debate diante de um cen\u00e1rio de mudan\u00e7as \u00e9 o que se prop\u00f5e o livro \u201cCLIENTERAPIA &#8211; A busca pela experi\u00eancia perfeita\u201d, lan\u00e7amento da Dash Editora. A obra traz o relato de experi\u00eancias e percep\u00e7\u00f5es de Let\u00edcia Lago, especialista em Gest\u00e3o de Relacionamento e Suporte ao Cliente, n\u00e3o apenas como consultora, mas muitas vezes no papel de consumidora. \u201cClienterapia \u00e9 uma reflex\u00e3o sobre o consumo e dos pontos que geram engajamento com um determinado produto, servi\u00e7o ou marca. Usei o div\u00e3 para compartilhar apenas as viv\u00eancias encantadoras, pois acredito que aprendemos muito mais com o refor\u00e7o positivo. Ao compartilhar as boas pr\u00e1ticas pretendo estimular e inspirar as pessoas que est\u00e3o por tr\u00e1s das empresas a continuarem buscando a excel\u00eancia a cada entrega. Afinal, n\u00e3o h\u00e1 como atingir a experi\u00eancia perfeita sem encantar os clientes\u201d, explica a autora.<\/p>\n<p>Com uma linguagem que n\u00e3o abusa dos termos t\u00e9cnicos, o livro conduz o leitor a reviver seus processos de compra e refletir sobre a sua rela\u00e7\u00e3o com o consumo e as marcas. Traz in\u00fameros casos e vai a fundo na rela\u00e7\u00e3o comercial dos brasileiros com os vendedores. Ao final de cada narrativa a autora destaca os principais ingredientes da \u201cpo\u00e7\u00e3o do encanto\u201d, elementos essenciais que garantiram o sucesso da experi\u00eancia.<\/p>\n<p>O t\u00edtulo tamb\u00e9m faz uma rica abordagem sobre o ecossistema de consumo atual, as a\u00e7\u00f5es de marketing na era dos micromomentos, o consumidor do futuro e a educa\u00e7\u00e3o para o consumo consciente. Na opini\u00e3o da autora, esse conhecimento \u00e9 o ponto crucial a ser disseminado na sociedade contempor\u00e2nea, devendo ser ensinado a partir da inf\u00e2ncia ou adolesc\u00eancia.<\/p>\n<p>Clienterapia \u00e9 uma leitura democr\u00e1tica, que agrega valor aos profissionais de vendas e marketing, e tamb\u00e9m aqueles que t\u00eam interesse pela \u00e1rea de consumo. Ora o leitor pode se identificar com o papel de consumidor, ora como o profissional que luta para superar as expectativas desse bem informado e exigente cidad\u00e3o. Indispens\u00e1vel seja qual for o lado do balc\u00e3o. \u00c0 venda nas principais livrarias do Brasil.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Por Cl\u00e1udia Santana Muito se fala em atendimento ao cliente e, de fato, a maioria das empresas j\u00e1 entendeu a import\u00e2ncia de colocar o consumidor em primeiro lugar, proporcionando a ele uma experi\u00eancia encantadora. No entanto, na pr\u00e1tica, poucas marcas conseguem ir al\u00e9m dos jarg\u00f5es e converter essa filosofia em um servi\u00e7o satisfat\u00f3rio. Por outro [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3158,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[12,6,150],"tags":[361,362,359,360],"class_list":["post-3154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atendimento-e-vendas","category-gestao","category-marketing","tag-bracelete","tag-cinema","tag-leilao-de-joias","tag-tiffany"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quando a \u201cClienterapia\u201d \u00e9 necess\u00e1ria - FENINJER+ 2026 | A Maior Feira de Joias da Am\u00e9rica Latina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/feninjer.com.br\/?p=3154\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quando a \u201cClienterapia\u201d \u00e9 necess\u00e1ria - FENINJER+ 2026 | A Maior Feira de Joias da Am\u00e9rica Latina\" \/>\n<meta property=\"og:description\" content=\"Por Cl\u00e1udia Santana Muito se fala em atendimento ao cliente e, de fato, a maioria das empresas j\u00e1 entendeu a import\u00e2ncia de colocar o consumidor em primeiro lugar, proporcionando a ele uma experi\u00eancia encantadora. 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